Privacy Policy

Welcome to ProRender Academy!

This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or book a training course with us. By using our website [www.prorenderacademy.co.uk], you agree to the terms of this policy.

1. Who We Are

ProRender Academy is a UK-based rendering training provider offering in-person workshops in Thincoat and Monocouche systems.

Contact Information:
ProRender Academy
Email: hello@prorenderacademy.co.uk
Phone: 07457 403597

2. What Data We Collect

We may collect and store the following types of personal information:

  • Contact Details: Name, email address, phone number.

  • Booking Information: Course dates, dietary requirements, job role.

  • Payment Information: Billing address (Note: All payment processing is handled securely via our payment provider. We do not store your card details).

  • Technical Data: IP address, browser type, time zone, and browsing behaviour via cookies (see section 7).

  • Communications: Emails or messages you send to us, and responses to our surveys or feedback requests.

3. How We Use Your Data

We use your data to:

  • Process bookings and payments for training days.

  • Communicate with you about your training (confirmation, logistics, updates).

  • Respond to your enquiries or customer service requests.

  • Send you marketing communications (only if you’ve opted in).

  • Improve the user experience on our website.

  • Comply with legal obligations (e.g., accounting, tax records).

4. Marketing Communications

If you opt in, we may send you updates about new training dates, offers, or relevant news. You can unsubscribe at any time by clicking the link in any email or contacting us directly.

We never sell or share your data with third parties for marketing purposes.

5. How Your Data Is Stored

We store your personal information securely using trusted systems and service providers. These may include:

  • Website hosting platform (Squarespace)

  • Email marketing platforms (e.g., Mailchimp)

  • Payment processors (e.g., Stripe, PayPal)

  • Accounting software (e.g., Xero)

All systems are GDPR-compliant and use secure encryption protocols.

6. How Long We Keep Your Data

We retain your data only for as long as necessary for the purpose it was collected, including for legal, tax, or regulatory requirements. For example:

  • Booking and purchase records: up to 6 years.

  • Email communication: up to 2 years.

  • Marketing preferences: until you unsubscribe.

7. Cookies & Website Analytics

We use cookies to:

  • Understand how visitors use our website.

  • Monitor performance and improve site functionality.

You can adjust your cookie preferences in your browser settings.

8. Third-Party Links

Our site may include links to third-party websites, such as YouTube (Rendervate), PRB Systems, or machine suppliers. We are not responsible for their privacy policies or content. We encourage you to read their privacy statements.

9. Your Rights

Under UK data protection law, you have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your data.

  • Object to or restrict how we use your data.

  • Withdraw consent (if applicable).

  • Lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk

To exercise your rights, contact us at: hello@prorenderacademy.co.uk

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we’ll post the new version on this page with the updated effective date. We recommend checking it periodically.

Questions or Concerns?
Please email us at hello@prorenderacademy.co.uk if you have any questions about how we handle your data.